Terms and Conditions cuci7 — Complete Platform Usage Guide

By registering an account, accessing or using any services provided by cuci7 via the website cuci7.org or our official mobile app, you hereby acknowledge that you have read, understood and agreed to be bound by all terms and conditions stated in this document.

These terms constitute a legally binding agreement between you as the user and cuci7 as the platform operator. If you do not agree with any part of these terms, you are advised not to use the cuci7 platform.

To register and use the platform cuci7, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration. cuci7 has a zero-tolerance policy towards registration by underage individuals.
• You are acting in a personal capacity and not as an agent or representative of any third party.
• You are not on any list of persons excluded from gambling activities for legal, medical, or other reasons.
• Understand that this platform is intended for entertainment purposes only and should not be treated as a primary source of income.
• Register only one account per person — multiple account registrations are strictly prohibited.

Cuci7 reserves the right to request proof of age or identity at any time. If there is doubt regarding a user's age or identity, the account may be suspended while the verification process is carried out.

When registering an account at cuci7, you are required to provide accurate, complete and up-to-date information. Required details include your full name, phone number, email address and any other information requested in the registration form.

The Identity Verification (KYC) process is part of cuci7's standard procedure to ensure the safety of all players. You may be required to submit the following documents:

• Malaysian Identity Card (MyKad) or a valid passport
• Proof of current address (utility bill or bank statement not older than 3 months)
• If applicable, proof of the payment method used

Cuci7 stores all personal information in accordance with Privacy Policy applicable. Your information will not be shared with third parties without your consent unless required by law.

Cuci7 supports a variety of deposit and withdrawal methods suited for Malaysian players, including FPX, DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet and GrabPay. All transactions are processed through secure, encrypted payment channels.

Deposit:

• The minimum deposit limit is RM10 for most payment methods.
• Deposits are typically credited to your account within 1–5 minutes after payment confirmation.
• You are responsible for ensuring that the bank account details provided are accurate when making a deposit.

Withdrawal:

• The minimum withdrawal limit is RM30 per request.
• Withdrawal requests processed within 15 minutes to 2 hours for standard amounts depending on the chosen withdrawal method.
• Withdrawals may only be made to a bank account or digital wallet registered in your own name — transfers to third parties are not permitted.
• Cuci7 reserves the right to request additional verification before approving any withdrawal request for security purposes.

Cuci7 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to the wagering requirements set for each promotional offer.

• The welcome bonus is only eligible for new members making their first deposit.
• The standard wagering requirement is between 5x and 30x depending on the bonus type — full details are stated on the respective promotions page.
• Bonuses cannot be converted directly to cash without fulfilling the specified wagering requirements.
• Cuci7 reserves the right to cancel bonuses if there are signs of promotion abuse, counter-betting (bonus abusing) or any activity deemed improper.
• A player may only hold one active bonus at a time unless otherwise stated.
• Promotional offers are subject to change or termination at any time without prior notice.

All games available on the platform cuci7 — including Live Casino, video slots, sports betting and card games — are subject to their own specific rules set by the respective game providers.

• The outcome of all games is final. Any dispute regarding a game result must be submitted to the cuci7 support team within 48 hours after the game ends.
• Cuci7 is not responsible for any technical disruptions occurring on the part of third-party software providers, but we will endeavour to resolve any issues promptly.
• Sports betting is subject to the betting limits set for each market and event. These limits may change depending on market conditions.
• In the event of an internet disconnection during a Live Casino session, any game outcome already completed on the dealer's end is considered valid.
• The use of automation software or tools (bots) during gameplay is strictly prohibited.

Cuci7 maintains a safe, fair and enjoyable gaming environment for all players. As such, the following behaviour is strictly prohibited and may result in permanent account suspension or closure:

• Registering more than one account (multi-accounting) under your own name or using another person's identity
• Colluding with other players to manipulate game outcomes
• Using any form of cheating, automation software, bots, or third-party tools during gameplay
• Abusing promotions or bonuses through reverse wagering methods or other unfair techniques
• Uploading fraudulent identity documents or submitting false information during the KYC process
• Using the cuci7 platform for any money laundering or illegal financing activities

You are fully responsible for the security of your cuci7 account username and password. cuci7 recommends the following steps to protect your account:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols, with a minimum of 8 characters
• Do not share your login credentials with anyone, including family members or friends
• Log out of your account after each session, especially on shared devices
• Enable two-factor authentication (2FA) where available for an added layer of security
• Contact the cuci7 support team immediately if you suspect your account has been accessed without authorisation

Cuci7 shall not be liable for any loss arising from unauthorised use of your account due to your own negligence in safeguarding your login credentials.

Closure by Player: You may request to close your cuci7 account at any time by contacting our support team. Before closure, ensure all account balances have been withdrawn, as any remaining balance may not be recoverable once the closure process is complete.

Suspension by cuci7: cuci7 reserves the right to suspend or close any player's account without prior notice under the following circumstances:

• Suspicion or evidence of fraud, money laundering, or illegal activity
• Violation of any term set out in this document
• Intimidation or threats directed at staff or other players
• Player found to be under 18 years of age
• Request from relevant authorities

In cases of suspension due to fraud or serious violations, cuci7 reserves the right to hold any balance in the relevant account while an investigation is conducted.

Cuci7 is committed to healthy and responsible gaming practices. We provide a range of self-control tools to help players enjoy entertainment in a balanced way:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your own budget
• Loss Limit: A loss limit can be set for a specific period to control spending
• Self-Timeout: Players may request a temporary self-exclusion period of 24 hours, 7 days, or 30 days
• Self-Exclusion: For long-term exclusion, players may apply for a self-exclusion period of 6 months to 5 years

If you feel that your gaming activity has become a problem, please contact the cuci7 support team or visit the Responsible Gaming us for more information and support resources.

Cuci7 shall not be liable for any indirect, incidental or consequential loss or damage arising from the use of our platform, including but not limited to:

• Service disruptions due to scheduled or unplanned system maintenance
• Data damage or loss resulting from technical failures beyond cuci7's control
• Financial losses arising from betting decisions made by the player themselves
• Issues arising from the use of the player's own device or internet connection

In any circumstances, the maximum total liability of cuci7 to any player shall not exceed the total amount deposited by that player within the 30 days prior to the claim.

Cuci7 reserves the right to update, amend or replace any part of these terms and conditions at any time. Any changes will take effect immediately upon being published on cuci7.org.

We will endeavour to notify players of major changes via registered email or in-app notification. However, it remains the player's responsibility to review the latest terms.

If you have any questions regarding these terms and conditions, please contact the cuci7 support team via 24/7 Live Chat or our official email. Our team is available in both Bahasa Melayu and English.